Fisheye: Better knowledge management for ooredoo

In early 2009, Ooredoo (then Qtel), one of the world's largest telecommunication companies, was struggling to keep its knowledge about networks and infrastructure organized and understood. In particular, the flat document structure was isolation knowledge that was needed in new contexts, while databases were too rigid.

Back then, there was no Notion or Coda or Roam Research or many of the other tools today to make networked notes easy. There was only MediaWiki, the software that powers Wikipedia. So I took MediaWiki, customized it to their user flow and look, and allowed users to extract chunks of information from different articles in one place. This build hybrid live documents, which was a huge improvement to how they accessed knowledge and spread knowledge around the company.

Link to poster